Finance

United Airlines to testify at hearing after violent video surfaces

United Airlines to testify at hearing after violent video surfaces

United Airlines' reputation is circling the drain after the forcible removal of a passenger from one of its flights went viral and made global headlines last week.

The CEO took personal responsibility for the incident, which drew widespread condemnation, and said no employees would be fired as a result of it. Munoz confirmed that he would remain in his position amid public calls for his resignation.

"This is a true learning opportunity and will ultimately prove to be a watershed moment for our company as we work harder than ever to put our customers at the center of everything we do", said United CEO Oscar Munoz in a conference call after the incident.

After Dao's bloodied visage went viral in videos posted by fellow fliers, Munoz apologized for having to "re-accommodate" customers and characterized the doc as "disruptive and belligerent".

The couple "repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats", United said in a statement, adding "They were asked to leave the plane by our staff and complied". Lawyers for Mr Dao reported that their client, a physician from Pennsylvania, sought treatment for unspecified injuries at a local hospital following the incident.

"It was a system failure across various areas", Munoz continued.

United Airline's Image Takes Online Beating In Memes, Comments: Social media reaction to video footage of a passenger being dragged from a full flight Sunday night has been swift and merciless.

Vettel revving up with revived Ferrari
At the start, Vettel got a clean getaway from third to sweep past Hamilton into Turn 1 and trail first-time pole-sitter Valtteri Bottas in the opening laps.

Some politicians and consumer advocates have called for a ban on overselling flights.

Mr Munoz has declined to address that change until the airline finishes an internal review.

Scott Kirby, airline president: It's really too early for us to tell anything about bookings and in particular last week because it was the week before Easter. He said that United's forecast for the April-through-June quarter has not changed.

United brought on aviation authorities to remove Dao after he was randomly selected to relinquish his seat.

"United Airlines is a private, for-profit company relying on publicly financed infrastructure - and now, apparently, a public police force - to punish passengers", Blumenthal wrote.

United's earnings per share was 41 cents, beating expectations by 3 cents.

Munoz repeated his apology Tuesday to Dao, other passengers on the flight and the rest of the airline's customers.


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    United's board said on Friday the company had to craft policies to win back customer trust and apologized to Dao and his family. The man who was dragged refused to give up his seat because he is a doctor and said he needed to treat patients.