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Consumers Reports pulls Microsoft laptop recommendation

Consumers Reports pulls Microsoft laptop recommendation

Consumer Reports added that it is removing its "recommended" designation for Surface products.

The four laptops losing their previous recommended status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).

Indeed, according to the company's math, a quarter of all Microsoft laptops and tablets are predicted to encounter some sort of issue by the end of the second year of ownership.

When Microsoft held an event a year ago, everybody thought that they were going to announce the Microsoft Surface Smartphone but that did not happen.

Microsoft of course disputes these findings and disagrees with Consumer Reports' decision to dropkick the Surface Laptop and Surface Book.

Sensex trims early losses, down 74 points at 31724.07 late morning
The Nifty after shuttling between 9,776.20 and 9,892.65, ended the day lower by 87.80 points or 0.89 per cent at 9,820.25. The index has now lost 527.57 points in three sessions.

Others reported machines that froze or shut down unexpectedly, or that had touch screens that weren't responsive enough. Based off initial testing, and then surveys from Consumer Reports subscribers Apple received a 10% estimated breakage rate, and Samsung 16%. "Laptops and tablets ... made by Microsoft were significantly less reliable than most other brands". That being said, Consumer Reports carries a lot of weight with its ratings and this report will likely have a serious impact on sales. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models. "Based purely on lab performance, the Surface Pro is highly rated when used either as a tablet or with a keyboard attached", the release said.

Microsoft disputed the study, saying the company's return and support rates differ significantly from the Consumer Reports study.

For both tablets and laptops, the difference between Microsoft and most other brands is statistically significant, which is why the brand doesn't meet Consumer Reports's standards for recommended products. Microsoft said the findings don't accurately reflect Surface owners' "true experiences".

Microsoft is fighting back and questions Consumer Report's survey results.

However, lab tests performed by Consumer Reports seemed to show the Surface products performing well in many categories.


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